Banking Ombudsman

Banking Ombudsman Scheme is covered by RBI directive dated 14th June 2002. The Banking Ombudsman has the following powers.

  • To receive complaints relating to provision of Banking services
  • Consider such complaints and facilitate their satisfaction / settlement by agreement or through conciliation and mediation between the bank and the aggrieved party by passing an award.
  • To resolve by way of arbitration any disputes between the banks or between the banks and its constituents as may be agreed upon by contesting parties.

For Maharashtra, Goa,Kerala,Andhra Pradesh & New Delhi the office of the Banking Ombudsman is at the following address:

C/o. Reserve Bank of India,
Garment House,
Worli, Dr. Annie Besant Road,
Mumbai – 400 018.
Tel : 24924607 / 24960893

C/O First Floor, 6-1-56,
Secretariat Road
Saifabad
Hyderabad - 500 004
Tel.No. 040-23210013/23243970
Fax No.040-23210014

C/o. Reserve Bank of India,
Bakery Junction,
Thiruvananthapuram - 695 033
Tel : 0471-2326852/2332723
Fax No.0471-2321625

C/o. Reserve Bank of India,
Sansad Marg,
New Delhi - 110 001
Tel.No. 011-237300632/633/23766130/31
Fax No.011-23725218/19

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