Complaints and Feedback

As much as we would like to make your banking experience perfect, we admit that there may be times that you find our service unsatisfactory.

We’d love to have the opportunity to improve and to make it up to you! Please fill out the form below for your feedback or complaints.

By submitting this form, you acknowledge that you have read, understood, and agree to our Privacy Policy.

    Complaints Mechanism

    We value your trust and do our best to provide a reliable and transparent service. Here’s a guide on how BBK handles customer complaints:

    The time frame for response to complaints:

    For Normal Cases:

    All complaints received at branch in writing or online, or by e-mail are acknowledged in writing. We will send customers an acknowledgment letter that includes a reference number within seven working days upon receipt of the complaint. The final response and resolution will be sent in writing within four weeks.

    For Fraud And Legal Cases, Cases That Require Retrieval Of Old Documents, And Cases Involving Other Banks Or Third Parties:

    Response time will depend on the case’s complexity, but rest assured that we keep customers regularly updated about the case’s progress and investigation.

    Not Satisfied With The Bank's Response?

    If you find the response unsatisfactory, or if the investigation is taking longer than expected, you may contact BBK’s Nodal Officer through the following address:

    Nodal Officer

    Name

    Mr. Pankaj Gupta
    VP (Operations – India)

    Address

    Bank of Bahrain & Kuwait BSC
    Jolly Maker Chambers II, 225, Nariman Point, Mumbai- 400 021.

    Tel

    +91-22-22823698 / +91-22-22823699 / +91-22-43349238

    E-mail

    [email protected]

    Still Not Satisfied?

    • No worries! We understand. You have the right to refer Banks . you may contact the Banking Ombudsman as per the guidelines from RBI. The Banking Ombudsman is an official appointed by the Reserve Bank of India to resolve the complaints of customers who are unhappy with the resolution given by your bank. Your communication to the Banking Ombudsman should be within one year of the event you are complaining about. How to Apply for Banking Ombudsman, Click here

    Submit Feedback or Complaints In One Of BBK’s Branches

    • Use our Interactive Locator to find the nearest BBK branch in your area. You may request to speak with the branch manager, or you may opt to drop your complaint or feedback in the “Complaints and Feedback Box”.

    Bank of Bahrain & Kuwait B.S.C is now registered with DICGC.

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    All the locker –Hirer are advised to execute the fresh locker agreement by contacting through their base branch on immediate basis as per the RBI revised instructions.

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    Dear Customer, as a valuable customer for our bank we welcome you to join the FX retail platform through the link https://www.fxretail.co.in/#/ for getting access to Forex dealing in USD/INR currency pair. In case of further queries, you can reach us on 022- 22-43349205/43349256/43349257 to Mr. B. Harikumar / Mr. S. Venkatachalam / Mr. Ankush Jain – Bank of Bahrain and Kuwait B.S.C"

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    “ATM/Debit card can be managed/blocked using mobile banking app “BBKonnect”- please download from App Store/ Play store.”

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    Dear Customer, Consequent upon spurt in COVID-19 cases across India and Government/local bodies actions, we request all our valued customers to use online banking for their regular banking transactions and also minimize use of cash as low as possible. Currency changing hands may also be carrying virus. For any help and details visit our website www.bbkindia.com . We assure our commitment to you and thank you for your co-operation in the current situation"

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    Reserve Bank of India(RBI) vide circular No DPSS.CO.RPPD.No 309/04.07.005/2020-21 dated Sepetember 25,2020 had announced introduction of Positive Pay System for CTS for all cheques value Rs 50000.00/- and above.

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    Dear Customer, As per Govt. guidelines and to ensure the health and safety of our customers,vendors and employees, all visitors to our branches are required to wear a face mask maintain social distancing. Entry will be allowed post screening for body temperature and status on the Aarogya Setu app. We request your co-operation in compliance of these guidelines.

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    An Appeal (Hindi-pdf) with reference to Pradhan Mantri Garib Kalyan Package, in the light of COVID-19.

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    “Dear Customer,Bank of Bahrain and Kuwait B.S.C. will never ask you to share sensitive information like OTP, CVV, passwords for moratorium on loan EMIs or any other payment. Beware of such fraudulent calls or emails. DO NOT share your OTP, User ID, Password, CVV, Expiry date etc with anyone. Stay safe and stay alert. To know more, visit www.bbkindia.com”

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    “Thank you for choosing to do business with BBK. Due to global COVID-19 pandemic, there is a great deal of uncertainty in the markets and in the current situation, BBK highlights the need for clients to carefully consider any new product and independently review risks at this highly sensitive and volatile time. We caution our clients to remain focused and vigilant in these times as the human, economic and financial impacts of this pandemic have already been huge, and it is not yet clear how quickly the situation will be brought under control and normal economic activity can resume.”

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    “As per RBI guidelines, National Electronic Fund Transfer (NEFT) is available 24 x 7 with effect from December 16, 2019.”

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    * TDS of 2% would be levied on cash withdrawals exceeding Rs 1 crore during a financial year. Click here for further details.

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    * Waiver / reduction of NEFT/RTGS charges with immediate effect Refer schedule of charges for details. Please click here for Revised service charges w.e.f.01.10.2022.

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    *Banking Facilities for Senior Citizens and Differently abled Persons.

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    * W.E.F 01.07.2017 Bank has been collecting GST @18% on applicable commission/service charges in lieu of service tax @15%.

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    * W.E.F 01.07.2017 GST on Forex conversions are being collected. Click here for rates.

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    * Please click here for current MCLR rates.

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    * Please click here for current interest rates on deposits.

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    * Details of Unclaimed Deposits. Please click here.

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    * FREE OF CHARGE unlimited usage of BBK ATM cards in other Banks’ ATMs.BBK ATM cards can be used in all ATMs of NPCI member Banks network. Click here for details.

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    *Safe Deposit Lockers facility available at our Hyderabad, Aluva & New Delhi branches. Please contact branch for details.

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    * Interest on all types of Savings Deposit shall be credited at quarterly intervals on the last working day of March, June, September and December.

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    * As per Income Tax rules, applicable TDS on deposit account is deductible on accrued interest. TDS so deducted is non-refundable.

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    * Customers are advised to register their mandates for payment before maturity on joint deposits held on "Either or Survivor" or "Former or Survivor" basis.

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    * Customers are advised to issue CTS compliant cheques only.

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    * BBK presently does not have any 3rd Party Agents/DSAs. The marketing & processing of all products are done through its branches, by the bank staff.

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    * Rupee Floating Loans/ Credit limits shall now be priced at MCLR effective 01/04/2016"click here for details

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