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Complaints Mechanism
We value your trust and do our best to provide a reliable and transparent service. Here’s a guide on how BBK handles customer complaints:
The time frame for response to complaints:
For Normal Cases:
All complaints received at branch in writing or online, or by e-mail are acknowledged in writing. We will send customers an acknowledgment letter that includes a reference number within seven working days upon receipt of the complaint. The final response and resolution will be sent in writing within four weeks.
For Fraud And Legal Cases, Cases That Require Retrieval Of Old Documents, And Cases Involving Other Banks Or Third Parties:
Response time will depend on the case’s complexity, but rest assured that we keep customers regularly updated about the case’s progress and investigation.
Not Satisfied With The Bank's Response?
If you find the response unsatisfactory, or if the investigation is taking longer than expected, you may contact BBK’s Nodal Officer through the following address:
Nodal Officer
Name
Mr. Pankaj Gupta
VP (Operations – India)
Address
Bank of Bahrain & Kuwait BSC
Jolly Maker Chambers II, 225, Nariman Point, Mumbai- 400 021.
Still Not Satisfied?
- No worries! We understand. You have the right to refer Banks . you may contact the Banking Ombudsman as per the guidelines from RBI. The Banking Ombudsman is an official appointed by the Reserve Bank of India to resolve the complaints of customers who are unhappy with the resolution given by your bank. Your communication to the Banking Ombudsman should be within one year of the event you are complaining about. How to Apply for Banking Ombudsman, Click here
Submit Feedback or Complaints In One Of BBK’s Branches
- Use our Interactive Locator to find the nearest BBK branch in your area. You may request to speak with the branch manager, or you may opt to drop your complaint or feedback in the “Complaints and Feedback Box”.
