We
assure that we shall act fairly and reasonably in all
our dealings with you on ethical principles of integrity
and transparency in respect of services we offer, and
in the procedures and practices our staff follow and
make sure our products and services meet relevant laws
and regulations.
We
will help you to understand how our financial products
and services work by giving you information about them.
Before you become a customer, we will give you clear
information explaining the key features of the services
and products which you are interested in and give you
information on any type of account facility which we
have to offer.
We
shall tell you what information we need from you, before
opening any deposit a/c, to prove your identity and
address and to comply with legal and regulatory requirements,
and request for additional information about you, your
business/ profession and your family. The Bank before
opening any deposit account will carry out due diligence
as required under "Know Your Customer" (KYC)
guidelines issued by RBI and or such other norms or
procedures adopted by the Bank. This will involve satisfying
about the identity of the person, verification of address,
satisfying about his occupation and source of income,
obtaining introduction of the prospective depositor
from a person acceptable to the Bank and obtaining recent
photograph of the person/s opening / operating the account.
In addition to the due diligence requirements, under
KYC norms the Bank is required by law to obtain Permanent
Account Number (PAN) or General Index Register (GIR)
Number or alternatively declaration in Form No. 60 or
61 as specified under the Income Tax Act / Rules.
If the decision to open an account of a prospective
depositor requires clearance at a higher level, reasons
for any delay in opening of the account will be informed
and the final decision of the Bank will be conveyed
at the earliest.
We
will give you upfront details of any interest and/ or
charges applicable to the products chosen by you. You
can also find out about our charges by contacting our
staff at the branch where you have your account.
We
will seek your specific consent for giving details of
your name, address etc. to any third party including
other entities in our group, for marketing purposes.
We
will make sure that all advertising and promotional
material is clear, fair, reasonable and not misleading.
To
help you manage your account and check entries on it,
we will give you account statements at regular intervals
or Pass Book for the type of account you have. You can
ask us to provide you with account statements more often
than is normally available on your type of account,
but there may be a charge for this service.
We
will tell you about the clearing cycle, including when
you can withdraw money after lodging collection instruments
and when you will start to earn interest.
We
will keep original cheques paid from your account or
copies, for such periods as required by law. If, within
a reasonable period after the entry has been made on
your statement, there is a dispute about a cheque paid
from your account, we will provide you with the necessary
information for evidence -subject to a possible charge
for the same.
In
the event your cheque book, passbook or ATM card has
been lost or stolen, or that someone else knows your
PIN (Personal Identification Number) or other security
information, we will, on your notifying us, take immediate
steps to try to prevent these from being misused.
The
customer information collected from the customers shall
not be used for cross selling of services or products
among the banks, their subsidiaries or affiliates. We
will treat all your personal information as private
and confidential (even when you are no longer our customer).
including entities in our group, other than in the following
four exceptional circumstances for which we are permitted
to do so :-
If
we have to give the information by law.
If there
is a duty to the public to reveal the information in
the interest of the public at large.
If our
interests require us to give the information (for example,
to prevent fraud) but we will not use this as a reason
for giving information about you or your accounts (including
your name and address) to anyone else, including other
companies in our group, for marketing purposes.
f you
ask us to reveal the information, or if we have your
permission to provide such information to our group/associate/entities
or companies when we have tie-up arrangements for providing
other financial service products.
